Overview

Because our products are digital licenses delivered electronically, refunds work a little differently from physical goods. We want every customer to be able to install and use what they bought, so our policy is built around our activation guarantee.

When you are eligible for a refund

• The license key you received is invalid or does not activate, and our support team is unable to resolve the issue or provide a working replacement.
• You were sent the wrong product or edition and we cannot exchange it.
• Your order was not delivered within 48 hours of payment and you request cancellation before delivery.
• You were charged more than once for the same order.

When refunds are not available

• The license key has been delivered and successfully activated.
• You changed your mind after the key was revealed or sent.
• Your computer does not meet the system requirements listed on the product page.
• The request is made more than 30 days after purchase.

How to request a refund

• Email support@palegreen-jaguar-404176.hostingersite.com with your order number.
• Describe the problem and include a screenshot of any error message.
• Our team will troubleshoot first, then offer a replacement or refund.

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before opening a dispute with your bank or PayPal — we can almost always resolve issues faster directly.

Contact us

Email: support@palegreen-jaguar-404176.hostingersite.com
Phone: +33 7 59 67 20 50
Address: 136 Rue du Général de Gaulle, 76770 Le Houlme, France
Hours: Monday–Friday, 9 AM – 6 PM Paris time (CET)